description

We are currently looking for a German-speaking Guest Service Associate to join our qualified and friendly team.

We are the award-winning innovators in cruise travel with a long history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility to design their ideal cruise vacation.

As the Guest Service Associate , you will be responsible for providing a variety of services and giving accurate information to guests in an efficient and courteous manner while maintaining a pleasant and accommodating personality. Your responsibilites will include:

• Answering the emergency telephone line and taking appropriate, immediate action.
• Handling guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
• Being fully familiar with the Guest Recovery program.
• Performing administrative duties in the capacity of assistant to the Concierge that includes making reservations, contacting guests, etc.

apply for this position